Client Charter - Family Emergency Accommodation Townsville

Client Service Charter

To be treated with dignity and respect
To be treated justly and fairly
To be supported in a way that encourages hope for the future and builds on individual strengths to assist you in finding your own solutions
Your rights to confidentiality to be respected and your information to be treated accordingly
FEAT workers to be honest, accountable and transparent

Any dealings with FEAT will be treated in a confidential manner
You are provided with a service that respects your dignity and independence and is responsive to your physical, cultural and social needs
You have access to all information held about you by FEAT
You are given the chance to have an active role in your support that you have the opportunity to tell us about your needs and what you would like to achieve.
A Case Plan will be made between you and your support worker
A referral option will be offered if FEAT is unable to meet your needs
You are able to complain about the service that you have been given