Objectives

Provide Effective Services

We will deliver high quality and innovative services through a consistent service delivery model that:

Delivers Case Management that is client-centered and based on positive housing outcomes
Provides support in a practical and non-therapeutic ways using a ‘strengths based’ approach.
Provides well maintained property portfolio that is compliant with regulations

Grow through new collaborative opportunities.

We will seek new opportunities to effectively deliver homelessness services through partnering with others to provide a range of housing and support options.

Develop our people: driving for high performance

We will further develop and engage our people through:

Encouraging high levels of performance and effectiveness of our people
Ensure good working conditions, salary and maintaining a ‘family friendly’ focus.
Investing in further training & development of staff in order to deliver our initiatives and strategic goals
Developing a ‘FEAT Way’ and align all our people to our working culture

To advocate on behalf of homeless families for real change.

Seek to influence policy by maintaining good working relationships with Government, funding bodies and politicians
Actively participate by speaking out in forums, meetings and conferences that relate to homelessness, housing & families.
Raise awareness within the community of issues around housing and homelessness by being involved in community action or events.

Strengthen our organisation, resource allocation and performance

We will improve our use of staff and other resources through:

Ensuring our office facilities are of a high standard being family friendly and accessible to our client group
Administration processes that are open and accountability in-line with best practice
Ensuring a high standard of reporting and data compliance in all areas
Maintaining a high standard of governance by ensuring that our processes open and accountable and that the FEAT Committee is effective
Use feedback from stakeholders to improve services

Create a sustainable future for FEAT

Build greater diversity of income from government by attracting other funding
Develop partnerships with others in line with our mission